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Scarlette 99-Day Money Back Guarantee
We have a 99-day return policy, which means you have 99 days after receiving your item to request a return.
At Scarlette™, your satisfaction is our priority. We have designed our return policy to be as clear and straightforward as possible. Please review the terms below to ensure a smooth return process.
Our 99-Day Return Promise
We offer a 99-day return window for eligible items. This means you have 99 days from the date your order is delivered to request a return.
Eligibility for a Return
Due to the nature of our products, health and safety are paramount. To be eligible for a return, your item must meet the following criteria:
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The item must be unopened, unused, and in its original, sealed packaging.
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The item must be in the same condition that you received it.
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You must provide a receipt or proof of purchase (such as your order number).
Non-Returnable Items
For health and safety reasons, we cannot accept returns on items that have been opened, used, or are not in their original sealed condition.
Additionally, the following are non-returnable:
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Items marked as "Final Sale."
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Gift cards.
How to Start a Return (Step-by-Step)
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Contact Us First: To initiate a return, please email our customer support team at info@tryscarlette.com. Please include your order number and the reason for your return.
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Await Instructions: If your return is approved based on the eligibility criteria above, we will provide you with a pre-paid return shipping label and detailed instructions on how to send your package.
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Ship Your Item: Securely pack the item and send it back to us using the provided label.
Please Note: Items sent back to us without first requesting a return will not be accepted or refunded.
Damaged, Defective, or Incorrect Items
We take great care in packaging our products, but issues can sometimes occur. Please inspect your order as soon as it arrives.
If you receive an item that is defective, damaged, or incorrect, please contact us immediately at info@tryscarlette.com. To help us resolve this quickly, please include your order number and a photo of the issue. We will work with you to make it right.
Refunds Process
Once we receive and inspect your returned item, we will notify you via email about the status of your refund.
If your return is approved, you will be automatically refunded to your original payment method within 10 business days. Please remember that it can take additional time for your bank or credit card company to process and post the refund to your account.
If more than 15 business days have passed since your return was approved, please contact us at info@tryscarlette.com.
Exchanges
The fastest way to get a different item is to follow the return process for the original item and place a separate order for the new item.
European Union (EU) 14-Day Cooling-Off Period
Notwithstanding the above, if your order is being shipped to a country within the European Union, you have the right to cancel and return your order within 14 days for any reason. This right applies under the same eligibility conditions: the item must be unopened, unused, and in its original sealed packaging.
Questions?
If you have any questions about our return policy, please don't hesitate to contact us at info@tryscarlette.com.
Scarlette d.b.a tryscarlette.com
265 Camelback Road, Pleasant Hill, CA 94523, United States
info@tryscarlette.com
+1 925-235-8375